Flexible Policy
Fair Refunds
Refund &
Cancellation Policy
Transparent, fair, and flexible refund policies designed to protect your purchase and peace of mind.
Last updated: September 2025
Refund Policy Highlights
Flexible Timing
Cancel up to 7 days before shipping for full refunds on most orders.
Fair Refunds
No hidden fees or restocking charges on returns.
Secure Orders
All orders protected with secure payment and shipping.
Easy Process
User-friendly online return process with prompt refunds and updates.
Refund Tier Details
7+ Days Before Shipping
Refund Amount
100% Refund
Processing Time
3-5 Business Days
3-7 Days Before Shipping
Refund Amount
75% Refund
Processing Time
5-7 Business Days
Less than 3 Days
Refund Amount
50% Refund
Processing Time
7-10 Business Days
No-Show / Delivered
Refund Amount
No Refund
Processing Time
N/A
Service Specific Policies
Clothing Orders
Refund processing: 3-7 business days
- Free cancellation up to 7 days before shipping
- 3-day cancellation window with 25% restocking fee
- No cancellations allowed after shipping
Accessories
Refund processing: 3-5 business days
- Free cancellation up to 5 days before shipping
- No cancellations after shipping
Gift Cards
Refund processing: N/A
- All sales are final for gift cards.
Special Circumstances
Damaged Items
Full refund on items damaged during shipping.
Requirements:
Photo evidence required within 24 hours of delivery.
Processing:
5-7 business days
Incorrect Orders
Full refund or replacement for wrong items sent.
Requirements:
Report within 7 days of delivery.
Processing:
5-7 business days
Order Cancellation due to COVID-19
Flexible cancellations or rescheduling available.
Requirements:
Proof of travel restriction or impact.
Processing:
Variable
Refund Processing Information
At Amado, refunds are processed quickly and securely back to your original payment method.
Refund Method
Refunds are credited to the original payment source within the stated processing timeframes.
Processing Timeline
Processing depends on the payment provider and bank timings but generally completes within a week.
Confirmation
Confirmation emails are sent once the refund is processed including expected arrival date.
Refund Support Team
Our dedicated team is here to assist you with cancellations and refund inquiries.
Phone Support
+1 (555) 123-4567
24/7 Hotline
Email Support
support@amado.com
Response within 2 hours
Status Updates
Track your refund status online anytime